FAQs

What forms of Payment do you accept?

We are currently setup for Debit/Interact, Cash or e-Transfer here at the nursery.

Unfortunately, we don’t currently accept any credit cards.

I am part of a horticultural society and would like to arrange a bus tour to your location, is this feasible?

Bus tours are most welcomed. Please let us know in advance so we can make sure we have proper staff on hand to better serve you. Hot or cold drinks in addition to a homemade treat is often provided.

Do you offer delivery?

Yes, we offer delivery throughout the Niagara, Hamilton and Toronto Regions which encompasses most of the Golden Horseshoe area.

Reasonable delivery fees apply.

Do you ship?

We do get various requests from out of province customers asking if we ship. When time allows, we are happy to accommodate this request. Shipping of plants are typically limited to 1 gallon pots sizes and cost of shipping is calculated upon request based on postal code, size and weight of the box needed.

Does your plants come with a warranty?

We strive to offer quality plants which are true to name but we do still provide a 1 year* warranty as well.

*The way our warranty works is from the date of purchase in the spring:

  • 1st 3 months:100%
  • Next 9 months: 50%

When purchasing in the fall (August 1st onwards):

  • 100% till last day of June, the following year
  • 50% afterwards for the remainder of the 1 year mark.

Please note that our warranty applies for trees and shrubs (and Bamboo) only. Perennials are guaranteed for the growing season only and not over winter.

Our warranty does not cover: animal/rodent damage, out of zone plants, acts of God, and clear signs of neglect of the plant(s).

Those eligible for a warranty, must bring back their plant and receipt to claim either a replacement plant or in-store credit note at the value covered.

Do you offer gift certificates/gift cards?

Yes, we do offer physical gift certificates in the following denominations: $5, $10, $25, $30, $50, and $100. You are welcome to purchase them here at the nursery or if you are farther away, please email us and we can go over the ways of getting them to you or your recipient.

Do you offer a physical catalogue?

Yes, we do! As many of our customers like a physical catalogue as a quick reference which they can carry around. We do ask for $3.00 to help cover the cost of it plus mailing which can be paid via e-transfer to: order@vinelandnurseries.com Please note that our catalogue focuses on our speciality items and does not list any perennials or more commonly sold trees and shrubs, though we still carry them!

How do the hardiness zones work?

Every plant has a hardiness range they will survive in. It usually indicates how much heat and cold tolerance it can handle. In Canada, we are more concerned with how cold hardy a plant is then knowing how much southern heat it can handle. So we include the cold hardiness of the plants we sell in our catalogue as well as on information signs and labels here at the nursery. Plants chosen for your garden need to be as cold hardy if not more cold hardy to your hardiness zone. For example, if you live in Oakville which is listed a cold hardiness area of Zone 6, plants you choose should be hardy to a Zone 6 or smaller. Plants listed as a Zone 6 should be planted in a sheltered area, away from winter winds yet those listed Zone 1 to 5 can be planted in a more open area.

A general guideline, indicating the average temperatures for that zone, is the following:

CelsiusFahrenheit
Zone 1-46 and belowbelow -50
Zone 2-40 to -46-40 to -50
Zone 3-35 to -40-30 to -40
Zone 4-29 to -35-20 to -30
Zone 5-24 to -29-10 to -20
Zone 6-18 to -240 to -10
Zone 7-12 to -1810 to 0
Zone 8-7 to -1220 to 10

Keep in mind that hardiness zones should be used as guidelines only, since many variables such as rainfall, soil type, summer temperature, microclimates etc… will influence the survival of a plant.

I see you list the exposure, light requirements, etc. different from another website or reference. Who is correct?

In theory, we could both be correct. It is very important to note that plants growing in one climate zone can perform vastly different from those in another. A good example is if you are referencing a place located in the west coast which has a much warmer and longer growing season than those in central Ontario. Also, they are overcast a large percentage of the time so certain plants being listed as full sun tolerant there would be no problem compared to Ontario, where full sun can be hotter and more scorching. The information we provide is based on our Southern Ontario growing conditions.